What is EQ? | Why is it important? | How does the EQ-NP system work? | What are the results? How is the EQ-NP implemented? | For more information (About J-PMC/PMI ) Why is EQ important? EQ is important because EQ measures and predicts the ability of employees to engage customers and remain engaged in the workplace. The key to success is the emotional bonds created between people.     Emotional Skills   Develop emotional bonds with customers Feel and ‘know’ customer desires Develop satisfaction Understand customer needs Answer simple questions Respond as per manual   Cognitive Skills     EQ-NP Copyright © 2005 by J-PMC Consulting/PMI. The EQ-NP belongs to J-PMC/PMI, and was developed by P-Labs.